We will respond to you within 24 hours and work with you until you are satisfied. Price no Including hardcase, Hardcase just a prop for taking photos, If you want hardcase please message to me, thanks. The pictures was taken by ourselves, when we take the pictures, there are some practical applications making the photo different from what you get are the same time, as we make more guitars at same time, every guitar can't ensure100% same the listing showed, pictures showed guitar just one of them, so if you want actual pictures we send to you, you can message to me.
But from china to your country need more times, when you get it need readjustment the strings, If you have a problem, or are not happy with our guitar, please let us know immediately when you received it. We will tell you how to adjustment it, thanks. What if there is a problem with my order? If there's a problem with your order, the first thing to do is message your Sales Engineer. He or she will take care of you, no matter what.The only policy we have is we'll do whatever it takes to fix the problem and make you happy. What if I receive a defective product?
How to Make a Return? Please check the order and open the return case will be fine.The product should be packed in the original product box with the UPC codes intact. When repacking the product box, avoid using duct tape or other adhesives that can leave a residue. Sometimes things get damaged en route, and if that happens, we want you to be covered.