Please don't give us bad comments before the problem is solved. How to Make a Return? - If you feel you may just need a part (dial, strings, tuner, etc). We can send you that part to fix the problem. Keep the defective product exactly as it arrived, including packaging.Do not remove any parts or write on the instrument - Please Re-pack item exactly as it was packaged whether it be single or double boxed. Kindly avoid using Duct Tape - Please use a package carrier that allows you to insure and track their packages.