All emails will try to be answered within 24 hours. We do receive a lot of emails and sometimes they get lost so. However we have 100% satisfaction guarantee. So don't worry we have your back!
If you are satisfied with our goods, please give us five stars and good comments, thank you. We will do more good work for you. Please don't give us bad comments before the problem is solved. How to Make a Return? - If you feel you may just need a part (dial, strings, tuner, etc).
We can send you that part to fix the problem. Keep the defective product exactly as it arrived, including packaging. Do not remove any parts or write on the instrument - Please Re-pack item exactly as it was packaged whether it be single or double boxed. Kindly avoid using Duct Tape - Please use a package carrier that allows you to insure and track their packages.